Last week, I had an opportunity of attending the “Trailblazers Connect – Summer 2023 Meetup Event” of Central India Trailblazers Community Group hosted by Salesforce Developer Group of Nagpur & Amravati. As a Salesforce enthusiast and a developer, I eagerly participated in this event. It feels very good when you meet other Trailblazers like you, share ideas and establish networking among all. In this blog post, I will share my first-hand experience and insights from Trailblazers Connect – Summer 2023 Meetup, shedding light on the remarkable advancements and inspiring moments that unfolded throughout the event.  So, Stay tuned….

Introduction:

The event Trailblazers Connect – Summer 2023 Meetup was presented by Central India Trailblazers Community Group of Salesforce Developer Group Nagpur & Amravati on 27th-May-2023 at the vibrant venue to MIHAN, SEZ Nagpur. The event’s goal is to “Demystify existing Salesforce products with the assistance of industry expert speakers who have years of expertise in that specific product.” So, Let’s get started.

Commencement of Event: –

The event began by warm welcome of speaker as well as all guests. The organisers briefly introduced speakers to the audiences.

There were 3 sessions at event. And each were very informative. Let’s go through each briefly.

1.Einstein’s Bots:

  The opening session was about “Einstein Bots” in Salesforce. Speaker told us about what Einstein Bots is. Salesforce’s Einstein Bot is an artificial intelligence-powered chatbot. Natural Language Processing (NLP) or Natural Language Understanding (NLU) technology used by Einstein Bots to train chatbots to build a learning model.

• The learning approach assists Salesforce chatbots in understanding client interactions in a chat window.
• Einstein Bots, he added, is intended to improve customer service and support by giving automated responses and help. NLU’s automated responses and answers save people time and money.
• Salesforce Einstein Bot may also be connected into other Salesforce products like Service Cloud, Sales Cloud, and Commerce Cloud to deliver personalized and efficient customer experiences.
• Everyone was also given a demonstration of how Einstein Bots work.

Overall, Einstein Bot strives to increase response times, streamline customer assistance, and deliver consistent service across several channels like as websites, mobile apps, and messaging platforms.

I’ll discuss a few more aspects in another blog, such as how to develop Einstein bots, their functions, and so on.

2. Omni Channel: –

The second session was on “Omni-Channel” in Salesforce. Speaker made us aware about Salesforce Omni-Channel. In Salesforce, omnichannel refers to a customer service strategy that provides a consistent and integrated experience across numerous communication channels.

• It enables businesses to interact with customers over several channels, including phone, email, chat, social media, and messaging apps, while retaining a consolidated picture of customer interactions and data.
• Salesforce’s Omnichannel functionality is part of the Service Cloud product and allows businesses to centrally manage and track client interactions.

The following are the key features and benefits of Omnichannel in Salesforce:

1. Channel Integration
2. Routing and Prioritization
3. Productivity Tools for Agents
4. Transfers in Context
5. Analytics and Reporting

3. GraphQL: –

The last session was on “GraphQL”. In this session we learnt that what GraphQL is and what are its functionalities.  GraphQL stands for “Graph Query Language”.  It is a query language invented and developed by Facebook.

• Clients can use GraphQL to request only the data they require in a single request, preventing data over-fetching or under-fetching.
• Clients can specify the desired fields and their relationships in the query, and the server responds with a JSON object that matches the query format.
• Because of its flexibility and effectiveness in data retrieval, GraphQL is frequently used as an alternative to REST APIs.
• It has grown in popularity and use in recent years, and it is supported by big tech companies such as Facebook, GitHub, Netflix, and Shopify.

All the three sessions were very informative. Everyone learnt as well as enjoyed it.

Quiz Competition and Swag Distribution: –

After all the informative sessions, there was a quiz competition based on the topics that everyone learnt in the session. The quiz was conducted in a light-hearted manner. It helped us remember all we learned in the sessions.

Swags were given to the speakers of the event as well as to the winners of quiz competition.

After this, all the trailblazers came together to click a group photograph by saying “CHEESE” 😁.

Important Links: –

1. Learn Einstein Bots
2. All about Omni-Channel
3. What is GraphQL?
4. Central India’s Trailblazers Community Groups