What CX and consumer sentiment say about applying generative AI
The AI revolution is taking the tech world by storm with the rise of generative AI technology. The benefits of implementing AI technology are vast, ranging from increased efficiency and lower costs to exciting new tools that can revolutionize customer engagement. However, it’s essential to consider the potential downsides, such as losing human connection, poor customer service, and the risk of spreading inaccurate information.
To better understand consumers’ perceptions of generative AI, DISQO surveyed over 28,000 US consumers using the DISQO CX platform.
Download their report and learn more about consumer perceptions of AI-generation tools and technology.
Sponsored by DISQO
DISQO is the CX intelligence platform for understanding every customer experience. Businesses trust DISQO to power better decisions for every customer, touchpoint, and outcome. DISQO’s insights, agile testing and advertising measurement products are powered by millions of consumers on the industry’s largest opt-in consumer data platform.
