How DISH Network Accelerated Retail Wireless Growth Using Adobe Experience Cloud / Blogs / Perficient

How do you enter into a highly competitive wireless space and build market share quickly? That’s a question DISH Network asked when it became the US’s fourth-biggest mobile carrier three years ago.

The American television and consumer wireless services provider needed a digital foundation to support a scalable commerce experience, great customer service, and the ability to deliver new brand experiences quickly.

Choosing Adobe Experience Cloud

Ultimately, DISH selected Adobe Experience Cloud to solve its business challenges. The platform was chosen because it would allow DISH to get up and running quickly with a reusable solution. It is also robust enough to handle complex and numerous integrations. And Adobe offers strong authoring capabilities and flexibility to allow DISH to change its customer experience on an ongoing basis – sharing the right content at the right time across different brands.

Built From the Ground Up

DISH’s Director of Information Technology Travis Cole and Perficient Delivery Director Lead Kar-Ho Chan spoke at Adobe Summit 2023 in Las Vegas and gave attendees a breakdown on how DISH leveraged Adobe Experience Cloud and built a solution from the ground up to accelerate growth.

But don’t worry if you missed the session. Adobe invited Kar-Ho to reshare the success story during a special Commerce Highlights from Adobe Summit session. Check out the replay below to listen to the full story.

[VIDEO] A Boosted Retail Wireless Experience: DISH + Adobe

Hear how DISH accelerated retail wireless growth across a myriad of channels including the web, call centers, and storefronts using a strong foundation built on Adobe.

Your Experienced Adobe Partner

DISH knew it needed a partner with the right expertise to help them leverage the full power of Adobe’s tools. Let us be that partner for you!

Not only are we an Adobe Platinum Partner with six Adobe specializations, but we are also Adobe’s 2023 Digital Experience Emerging Partner of the Year in the Americas. Learn more about us here.

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