Coveo Shares Valuable Insight at Salesforce World Tour

Salesforce World Tour in New York City was a hit! This event provided an opportunity for businesses to connect with Salesforce experts and partners to learn about best practices to use when leveraging Salesforce. As Salesforce’s number one AI-powered search partner and number one partner for knowledge and services, Coveo had the opportunity to share valuable insights and expertise with attendees during its theatre session. Here are the top 4 takeaways from the session.

Revolutionizing Customer Service with the Power of AI-Powered Search

Leveraging AI-powered search offers several benefits, one of which is improved customer service. By integrating customer data stored in Salesforce with relevant information surfaced through the Coveo platform, organizations can provide faster and more accurate responses to customer inquiries and support requests. This leads to increased customer satisfaction, as well as increased case deflection and customer loyalty. Additionally, this technology can also benefit employees by improving their performance and empowering them to resolve more help inquiries. 

Boosting Employee Productivity with AI-Powered Search in Salesforce

Your employees can also benefit from the use of Coveo, from improved performance and empowerment to solving more inquiries with the help of Salesforce and Coveo. Quick access to relevant customer data leads to increased productivity for sales and support teams. By easily finding the information they need, these teams can work more efficiently and effectively, ultimately saving time and improving overall productivity. 

Delivering Exceptional Customer Experiences with Coveo and Salesforce

Personalization is key to a great customer experience, and AI-powered search can help organizations achieve this by providing personalized and relevant search results. By tailoring search results to each customer’s unique needs and preferences, organizations can improve the overall customer experience and strengthen customer loyalty. 

Transforming Business Insights with AI-Powered Search in Salesforce

Salesforce is a leading customer relationship management (CRM) platform, while Coveo is a leading enterprise search and relevance platform. The two platforms can be integrated to help organizations better leverage customer data and insights to drive business results. 

By indexing and analyzing customer data from Salesforce, organizations can gain deeper insights into customer behavior and preferences. This information can be used to inform business decisions and drive better results. For example, organizations can use these insights to optimize marketing campaigns, improve product offerings, and enhance the customer experience. 

Learn more about how you can leverage Salesforce and Coveo 

Perficient’s expertise in digital transformation and implementation is a valuable asset for both Coveo and Salesforce. With this partnership, customers can realize the full potential of their technology investments, thanks to a comprehensive set of services and solutions that drive business value and growth.  

By combining forces, Coveo, Salesforce, and Perficient provide a powerful resource for businesses seeking to transform their operations and achieve success in today’s digital landscape. Discover how Perficient can help you leverage Coveo and Salesforce to achieve your business goals.